3k Privacy Policy
Protecting your personal information is our top priority. This document provides a full account of how 3k collects, uses, and stores data.
This privacy policy applies to all users who register with or visit the 3k platform. By using the site, you agree to the terms of this policy. This policy must be read alongside 3k's Terms and Conditions — together, both documents form the basis of our legal relationship with users. If you are under 21 years of age, you are prohibited from using this platform.
1. Scope of Data Collection
1.1 Information Collected at Registration
When you create an account on the 3k platform, we collect the following information from you:
- Full name and date of birth
- Mobile number and email address
- Preferred username and password (stored in encrypted form)
- Documents required for identity verification (National ID or passport number)
This information is used to manage your account, verify your identity, and ensure the security of financial transactions.
1.2 Usage Data
Certain information is collected automatically while you use the platform:
- IP address and device type
- Browser type and operating system
- Time and duration of site visits
- Pages visited and click patterns
- Referral source (where you came from before visiting the site)
This information is used to improve site performance, monitor security, and identify technical issues.
1.3 Financial Transaction Data
We record transaction-related information during deposits and withdrawals. All transactions on the 3k platform are processed through bKash, Nagad, and Rocket. We never store your mobile banking PIN or password — only the transaction reference number, amount, and timestamp are kept in our system.
2. Purpose of Data Use
2.1 Service Delivery and Account Management
The primary purpose of collected data is to provide you with proper service. This includes completing the account registration process, verifying logins, confirming transactions, and applying bonuses and VIP benefits where applicable. As part of 3k's responsible gaming policy, we monitor your playing patterns to identify risky behaviour and offer support.
2.2 Security and Fraud Prevention
3k takes various security measures to keep users' account and financial information safe. If suspicious transactions or account activity are detected, we use the collected information to contact you. Data is also analysed to prevent the creation of multiple accounts and unauthorised access.
2.3 Communication and Support
Your contact details are needed to resolve issues quickly and send accurate information through 3k's 24/7 live chat and email support services. Support session records may be used to improve service quality and resolve disputes. Answers to common support questions can be found in the FAQ section.
2.4 Service Improvement and Analysis
We analyse overall usage data to further improve the user experience. The insights from this analysis never identify any individual user — they are used only to understand general trends.
3. Data Storage and Security
3.1 Technical Security Measures
The 3k platform uses SSL (Secure Sockets Layer) technology to encrypt all data transfers. This means that when you make a deposit, log in, or update personal information, that data remains unreadable to third parties. Data stored on our servers is also secured using industry-standard encryption methods.
3.2 Access Controls
Only staff members who require your personal information for their work can access it. Each staff member's access is logged and reviewed regularly. Users are advised to use strong passwords and change them regularly to keep their accounts secure.
3.3 Data Retention Period
All data is retained for as long as the account remains active. Even after an account is closed or deactivated, financial transaction records must be retained for a set period due to legal and compliance obligations. Once that period has passed, data is securely deleted or anonymised.
4. Sharing Data with Third Parties
4.1 Data Sharing Policy
3k never sells, rents, or commercially distributes your personal information. However, limited information may be shared with third parties in certain circumstances:
- Service providers: Payment processors (bKash, Nagad, Rocket) receive only the minimum information necessary to complete transactions
- Technology partners: Companies that help operate the site's technical infrastructure work under strict confidentiality agreements
- Legal obligations: Information may need to be disclosed in response to a valid legal order or government directive
- Fraud prevention: If serious fraud or criminal activity is detected, the relevant authorities may be notified
4.2 Game Studios and Software Providers
The 3k platform features content from various game studios including Evolution, Pragmatic Play, PG Soft, and JILI. Your personal identity information is not shared with these studios — only technical game session data (such as bet amounts and win/loss results) is necessary for game operation.
5. Cookies and Tracking Technologies
5.1 Use of Cookies
The 3k website stores cookies in your browser. Cookies are small text files that help improve your browsing experience. We use the following types of cookies:
- Essential cookies: These are required to maintain login sessions and ensure security; disabling them will prevent the site from functioning properly
- Functional cookies: Used to remember your preferences (such as language and display settings)
- Analytics cookies: Collect anonymous statistics to understand which sections of the site are used most
5.2 Cookie Controls
You can disable or delete cookies from your browser settings. However, disabling essential cookies may prevent you from logging into your account or making transactions. Most modern browsers provide detailed guidance on managing cookies in their help sections.
6. User Rights
6.1 Right to Access and Correct Information
You have the right to view the personal information stored in your 3k account and to correct it if needed. You can directly update your name, contact details, and password from your account settings. If you need to correct identity verification documents, please contact the support team.
6.2 Data Deletion Requests
After closing your account, you may request deletion of your personal data. However, financial transaction records must be retained for a set period due to legal obligations — they cannot be deleted immediately upon request. Processing a deletion request may take up to 30 business days.
6.3 Opting Out of Marketing Communications
If you no longer wish to receive promotional emails or messages from 3k, use the "Unsubscribe" link at the bottom of any message or notify our support team. However, transaction confirmations, security alerts, and other important account-related messages cannot be turned off, as they are part of the service.
7. Protection of Minors
7.1 Age Verification Requirements
The 3k platform is for persons aged 21 or above only. Age verification is mandatory at registration, and we treat the use of false age information as a serious matter. If there is any doubt about a user's age, they will be asked to submit an identity document.
7.2 No Collection of Data from Minors
3k does not collect and has no intention of collecting personal information from anyone under the age of 21. If there is any reason to suspect that such information has been collected, we will immediately close that account and take steps to delete the data.
8. Policy Changes and Contact
8.1 Policy Update Process
This privacy policy may be updated from time to time in line with changes to 3k's business operations or legal obligations. For significant changes, registered users will be notified by email or through a notice on the site. If you use the site regularly, you are advised to review the updated policy periodically.
8.2 Contact Details
If you have any questions, requests to correct information, or complaints about this privacy policy, please contact the 3k support team:
- Email: [email protected]
- Live Chat: Available 24/7 via the chat button on any page of the site
To learn more about 3k, read our About Us page, which provides an overview of the platform's goals and services.
8.3 Applicable Law
This privacy policy is governed by applicable law. Any dispute arising from any part of this policy will first be addressed through discussion. In legal matters, this privacy policy will be treated as a supplement to 3k's Terms and Conditions.